Refund Policy

We value your satisfaction and aim to make your shopping experience hassle-free. Below is our comprehensive return and refund policy.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as when you received it.
• Items must be unworn, unused, with tags, and in their original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at Help@ovah.us

• Returns should be sent to the following address:
  11345 NW 55TH LANE
• DORAL, FL, 31178 USA
• Once your return is accepted, we’ll send you a prepaid return shipping label and provide instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out at Help@ovah.us

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We’ll evaluate the issue promptly and work to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Other Exceptions:

• Sale items or gift cards are non-returnable.

For questions or concerns about specific items, contact us before initiating a return.

Exchanges

To exchange an item:

1. Initiate a return for the original item.
2. Once the return is accepted, make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Eligibility:

• The item must be unworn, unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund is approved. If approved, the refund will be processed as follows:

• Original Payment Method: Refunds will be issued within 10 business days.

Note: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Help@ovah.us